This page explains how to have your TearCraft account and the data attached to it deleted. It applies to the game published as isaev.tearcraft.io on the App Store and isaev.tearcraft.gp on Google Play.
Request deletion
Send an email to privacy@isaevlabs.com with the subjectDelete my TearCraft account. We confirm receipt within 3 working days and finish within 30 days.
1. What to put in the request
We need one thing that identifies the account. Either:
- send the email from the address you signed in with — that is enough on its own, and it is the fastest route; or
- include your device identifier if you play without signing in. You will find it in the game under Settings → About. Without an account, that identifier is the only link between you and anything we store, so we cannot find your data without it.
We do not ask for a photo of your ID, a screenshot of a receipt or anything else. If we cannot match your request to an account, we say so instead of guessing — deleting the wrong account is worse than delaying yours.
2. Things you can do yourself, right now
Some of this does not need a request at all, and takes effect immediately:
- Remove a published world — open it in the catalogue and choose delete. The world, its file and its preview image are removed from our servers.
- Remove something you made in the creator — same place, same action.
- Unlink Google — Settings → Account. This removes the connection to your Google account and the email address stored with it, and leaves the rest of the account alone. Use it if you want the account without the Google link, rather than no account at all.
Deleting the account also does all of the above; you do not need to do them first.
3. What gets deleted
| What | Where it lives | When it goes |
|---|---|---|
| Account record: nickname, the email and identifier from Google sign-in, sign-in credentials | Our database | Immediately |
| Drafts — worlds and creations you never published, with their files | Our database and file storage | Immediately |
| Likes you left | Our database | Immediately |
| Voice requests you sent to the creator | Our file storage | Immediately |
| Diagnostic screen recordings, if any were ever made for your device | Our file storage | Immediately |
| Analytics events tied to your account or your device identifier | Our analytics store | Within 30 days |
Deletion is permanent: there is no restore, no grace period and no archived copy we can bring back.
4. What stays, and why
Worlds and creations you published
These stay in the catalogue, but they stop being yours in the records: the link between the content and your account is cut, and the author is simply no longer shown. Other players who were using your world keep being able to load it.
We do this instead of deleting because the law requires us to erase personal data, not content — and a world with no author attached is no longer personal data. It is also how Reddit and Stack Overflow handle the same situation. If you would rather a specific world were gone altogether, remove it yourself before deleting the account (see section 2), or ask us and we will take it down.
Reports you sent about other people's content are kept the same way — the text stays for moderation, your name comes off it.
Everything else
- The like counts on worlds stay as they are. Your individual likes are deleted; the number they added up to is not attached to anyone and remains.
- Encrypted database backups keep rolling for 30 days. We do not use them to resurrect deleted accounts, and your data disappears from them as they rotate out.
- Aggregated statistics — counts like how many people played on a given day, or how often a build crashed. These no longer contain anything that points back to you and cannot be un-aggregated.
- Purchase and subscription records held by Apple and Google. Those live with the store, not with us, and the store keeps them for its own accounting. We cannot delete them, and neither can you.
- Correspondence with support, if you have written to us, for as long as we need it to answer you — and no longer.
5. What deleting the account does not do
- It does not cancel a subscription or refund a purchase. Do that in the App Store or Google Play first — after the account is gone, we cannot help you find the transaction.
- It does not remove the game or your local worlds from your device. Those are yours and stay until you uninstall the game.
- It does not reach worlds other players have already downloaded to their own devices. We can remove a world from the catalogue; we cannot reach into copies people already have.
6. If you want less than full deletion
Write to the same address and say what you want instead. We can delete your analytics history while leaving the account intact, unpublish your worlds without removing them, or send you a copy of everything we hold. The Privacy Policy lists the rest of your rights.
7. If we do not answer
If 30 days pass without an answer, write again to hello@isaevlabs.com — the request may have been lost, and we would rather hear about it twice than not at all. If you are in the EEA or the UK you may also complain to your national data protection authority.
Contact
Isaev LLC
30 N Gould St, Ste R, Sheridan, WY 82801, United States
privacy@isaevlabs.com