Something broken, something missing, or a question about your account — this page is where to start. We answer in English and Russian.
Write to us
support@isaevlabs.com — we reply within two working days. To make it faster, include:
- your device model and OS version;
- the game version (Settings → About, currently 0.1.8);
- the device identifier from the same screen, if the problem concerns your progress;
- what you did, what you expected and what happened instead.
Ask other players
The fastest answers usually come from the community. We read both channels ourselves:
Delete your account and data
This has its own page, with the full list of what is removed and how long it takes: Delete your account and data.
Report a security issue
Write to privacy@isaevlabs.com with the details and how to reproduce it. Please give us a reasonable window to fix the issue before publishing it. We do not run a paid bounty programme, but we credit reporters who ask to be credited.
Business and press
hello@isaevlabs.com · +1 307 357 5613 (Mon–Fri, 9:00–18:00 MT)